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TERMS & CONDITIONS

initial consultation / treatment

  • A £20 consultation fee is required when booking and is redeemable against any treatment within 3 months of your consultation date.
  • A £30 deposit is required to secure your initial treatment appointment.
  • We kindly ask for a minimum of 48 hours’ notice to reschedule your consultation or treatment. Failure to do so will result in the loss of your payment.

Ongoing consultations

  • Review appointments have a £75 fee, redeemable against treatments (excluding products) performed on the day. This fee does not apply to review appointments scheduled directly by the doctor.

Treatment courses

  • When booking a course of treatments, payment for the first treatment is required before scheduling additional appointments.
  • Treatments booked as part of a course must be completed within 12 months of purchase.
  • If upgrading to a course after a single treatment, this can be done when booking your second appointment, with the full balance payable at that time.
  • Treatments within a course are non-transferable.
  • Cancelling a course prematurely will result in the loss of any discounts applied, and all treatments already received will be charged at their full single treatment price.
  • Please notify us at least 24 hours before your appointment if your skin feels sensitive or irritated. If partial treatment is possible, we will proceed.
  • Missing the cancellation policy requirements will result in the forfeiture of one treatment from your course.

Single treatments

  • Appointments rescheduled with less than 48 hours’ notice will incur a £50 late cancellation fee.
  • Please ensure timely arrival to allow for your full treatment and ensure the clinic runs smoothly.

Referral scheme

  • Refer a new patient, and both you and the referred patient will receive £50 credit towards a treatment.
  • To qualify, the new patient must spend over £200 on their first treatment.
  • Both credits must be used within 3 months of the referral date.
  • Ensure your referral mentions your name during their initial consultation, or you can provide their details, and we will contact them directly.

Gift cards

  • Gift cards are valid for 1 year from the date of purchase.

Promotions

  • Black Friday and other promotional discounts are only valid during the stated period. Standard terms and conditions apply.

Children in the clinic

  • Please Note: Children must be supervised by an accompanying adult at all times.

For further information or clarification, feel free to contact us directly. Thank you for your understanding and cooperation.

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